FAQs

Will my VA come already trained?

Absolutely! Our VA’s already have local service business knowledge and training and they are adept at many of the tools you might use to run your business already like; Launch27, Zoho, Slack, Asana, Trello, Zapier, Google Drive, Mailchimp, and a host of others. You still will need to take some time to train them on your specific business processes and procedures and after that they will be ready to jump in and get started.

Is there anything a VA can not help with?

Our VAs are trained in an array of different areas and tasks, there are so many things they can assist with. As long as you provide sufficient training they can help with just about anything.

Will my unused hours roll-over?

Great question. You get to use your hours until they run out which means if your package includes 20 hours and they last you a full month, then great. Our packages don’t have a set time or duration, they’re all yours until you use them up.

How soon can my VA begin working?

Typically we can have you up and running with your new VA in 5-7 days. But if you need your VA to start sooner, contact us and we can accommodate this.

How will I be billed?

Once you decide on your package, you will be billed the amount for the package you’ve chosen. Once you use all of your allocated hours or are close to reaching your limit, you will receive an invoice via email to refresh your hourly package. You will also receive a detailed invoice of minutes used.

Why not just hire an actual office manager?

Well first as a business owner I’m sure you’re familiar with all the expenses that come along with hiring employees; taxes, benefits, rent, computer, office supplies, internet, etc. While your AvailVa comes pretrained, you don’t have to worry about salary or wages because you only pay for the hours used. You’ll be skipping the headache, time and energy it takes to hire, train and monitor an in-house employee by choosing AvaiolVA.

Are there contracts?

No. No contracts – ever! We want you to be happy with our services and we want you to want to be here, because we are saving you time and helping your business thrive, not because you’re married to a long term contract. If you ever are unsatisfied and want to cancel, just contact us and we can help you.

Can my VA use my phone number?

Yes, we can help you forward your calls to your VAs phone, so that outgoing and incoming calls will always show your business number.

Can my VA work weekends?

Yes, just let us know the days and times you’d like us to work and we’re happy to see how we can accommodate your schedule.

Will my VA be trained already?

Our VAs are trained and ready to help you with many tasks, but they will still need training on learning your business, systems and how you operate. We suggest setting aside some training time to walk them through your business and processes.

What if I go over my hours?

No need to worry about this. We don’t have overages charges, once you are close to approaching your limit, we contact you to select another package. This way you will never be charged hefty overage charges.  We can also automate this for you to make things easier.